I have known Paul Johnstone professionally for over 7 years. I was his line manager in a local authority short breaks service for adults with learning disabilities. As one of the organisation’s NVQ Assessors and Quality Assesors, I was able to monitor Paul’s work in a day service after I moved to another service within the same building.
Paul has always worked to a high standard of integrity and professionalism, remaining calm and patient in difficult situations. He responds immediately and appropriately to emergency situations (such as major seizures or falls), giving the correct first aid and reassuring others who witnessed the event.
Paul works with clients who are able and clients with complex needs. He treats clients, their carers and colleagues with respect at all times. He ensures people have the correct information and involves clients in activities, encouraging them to be as independent as possible.
Paul’s talent as a musician has enabled several of our clients to enjoy regular choir and instrument-playing opportunities. I asked Paul to set up this weekly session and he soon established an experience enjoyed by all participants, resulting in several wonderful performances for their families and friends.
Paul’s creativity and enthusiasm encourage all clients to participate in activities if they wish. He tries to make activities accessible and fun for everyone, irrespective of their limitations.
I have very high standards of professionalism in my own work and expectations of my team. It has been a pleasure to work with Paul. I wish him luck in the future. I am certain his new clients will benefit enormously from his input.
Sue West, former manager of Mid-Devon Short Breaks Service (Devon County Council)